Impact Of Employee Satisfaction Towards Induction Training Program Offered By Bpo Companies In Chennai City

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Dr. Bharth Vajan R, Dr. L. Rajeshkumar, Dr. S. Fabiyola Kavitha

Abstract

BPO companies in India contribute to a higher GDP growth rate while also providing people with employment opportunities. Based on the department, different training models are used in the workplace. The study focuses primarily on BPO companies in Chennai, with the organisations chosen based on the market capitalization of the top three companies. The top three companies namely TCS, Infosys, Wipro.  The study's goal is to understand the essence of an induction training programme. The study's research design is descriptive, and primary data collection is used. To validate the data, a pilot study is carried out. The sample method used in the study is Simple Random Sampling. Simple Percentage Analysis, Descriptive Statistics, Paired Sample T-Test, Multiple Regression, mean test, Normality and mean test, Paired sample correlations, Annova are the statistical tools used for the study to highlight the analysis induction training programme in BPO Companies and used impact of induction training programme. The study's findings essentially state the employee perception of the training programme and the employees' acceptance that a good induction training programme is carried out in the companies. And employees who work in organisations believe that there is a good induction process. According the findings of this study, people believed that the induction process resulted in increased communication and productivity. People also believe that there is a relation between the pre-induction training programme and the post-induction training programme. The researcher selected Finance and Accounting Department as a target of collecting samples  In BPO Company’s.
 

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