An Analytical Study of E-Banking Services with Selected Banks in Coimbatore City

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Mrs.Aishwariya.S , Dr.Vidya.M

Abstract

Over the years, banks forecast the impending trends and prospects to bring out developments in electronic banking services and engage their customers with prominent digital experience. E-Banking is a completely programmed banking administration intended with the goal of web-based facilities that empowers people to have simple and safe access to their ledger.It plays a beneficial role in providing services like access to accounts, monetary transactions between one account to other account or making payments through E-Channels. Banks offer web banking in two principal ways. A second method is to form a computer-generated branchless system or virtual banking system. This study helps to determine the factor which influences to adopt electronic banking services and the impact towards post usage of services and also attempts to compare the determinant factor among the selected public sector and private sector banks. Sampling technique used in the study is non-probability, convenient sampling method. Data collection was made through google forms and the responses were tabulated and analysed using Percentage analysis, Chi-square, ANOVA and Spearman’s Rank Test. From the study it is understood that banks must consider in implementing effective measures to the current banking practices in terms of safety and security.

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