Coping with Job Stress and Build Resilience during the COVID-19 among frontline employees

Abstract

For the frontline employees who work directly with the customers this COVID – 19 pandemics is a challenging force for their performance. Fear and anxiety about the disease can increase their stress level which leads to their low performance. This study focuses on the symptoms of stress the frontline employees experience and to know the common work – related factors that add stress during this pandemic. This study helps to find the suggestive measures to build resilience and manage job stress. Factor analysis was performed in order to find the work – related factors which add stress during this pandemic. Descriptive analysis was done to know the demographic profile of frontline employees