Customer Satisfaction On Online Banking During Covid – 19 With Special Reference To Chengalpattu District

Abstract

Today in India the greater part of the Government's administrations are made accessible electronically by worked on online framework and by expanding Internet network or making the nation carefully enabled in the field of innovation. Online frameworks where the info information enter the PC straightforwardly from the starting place (typically a terminal or workstation) or potentially in which yield information are communicated straightforwardly to that terminal starting place. In prior towards within into web based financial framework, we should know slight about the Indian financial framework. The financial area advancement can be partitioned into three stages Phase I: The Early Phase which lasted from 1770 to 1969, Phase II: The Nationalization Phase which lasted from 1969 to 1991 and Phase III: The Liberalization or the Banking Sector Reforms Phase which began in 1991 and continues to flourish till date.Fundamentally the banks are grouped into ordered into four classes that are Commercial banks, Small money banks, Payment banks and Co-employable banks. Today the customary financial framework in India is currently changing and moving towards the web based financial frameworks (modernization). In this view, this paper accentuation on consumer loyalty on internet banking during Covid – 19, this investigation was led in Chengalpattu locale. Tests of 50 respondents were chosen to this investigation and the information's gathered through Google structures review techniques on working experts and understudies. The gathered information has been dissected through SPSS and the discoveries are shows that the exchange of internet banking is more advantageous than branch banking. Lastly this investigation may additionally leads with enormous example size on different areas.