Performance evaluation of Robotic Process Automation on waiting lines of toll plazas

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Shefali Ahuja, R.K. Tailor

Abstract

robotic process automation came into force in early 2000 as a new wave in technological world which is based on the concept of machine learning. Concept of machine learning provides a base to R.P.A. to gain grounds in digital field. Objectives: nowadays waiting lines are the biggest problem faced by customers at toll plazas, increment in number of vehicles create traffic congestion at toll booths. To eliminate this problem a new technique is installed in the form of fastag to improve work efficiency of toll plazas. Methodology:  This conceptual study was based on secondary source of data, for this various papers have been reviewed to find out the gap for study. Findings: on the basis of literature review and survey the result came out is, that after applying robotic process automation on toll plazas customers are more satisfying and enjoying hassle free travelling, performance of toll booths are getting refine day by day. Conclusion: this paper is conceptual and descriptive the literature reviewed identified an empirical research gap. By adjoining RPA to this patrimony, the performance can be significantly improved which results in higher customers satisfaction.

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