Effectiveness Of Business Process Re-Engineering In Banking With Reference To Hdfc Bank

Abstract

Business process reengineering seeks to dramatically increase reliability, runtimes, and efficiency by progressively redesigning such systems. When businesses start re-engineering processes to drive more value to the consumer, they start from a clean slate. The present study has focused on the effectiveness of business process re-engineering in banking segment. The study has collected the primary data with the convenient sampling method. The study applied the discriminant analysis and the result indicated that “Reduce process time and improves the service quality” and through BRP, infrastructure facilities are upgraded according the current market scenario. The study also examined the problems experienced by the bankers in implementing the BPRE with the factor analysis and the result stated that employee are facing a lot of problem like Non availability of adequate resources, Increase in financial expenses, lack of training for new process. The study also found Machine Failure, Limit access in Process are some more problem which are faced by the employee while Re-engineering process.