Ombudsman As An Institution Of Public Service Supervision In Makassar City

Abstract

The present study probes into the conception of Ombudsman in terms of its fundamental rolesof public-service supervisionof Regional Apparatus Organizations (Organisasi Perangkat Daerah or OPD) in Makassar. Data analysis takes on a qualitative method. The study takes place in the office of Ombudsman and several regional governmental agencies in Makassar, from which a specific data set is taken, including the Population and Civil Registration Agency, the Agency of Urban Development and Spatial Planning, particulary the civilian state apparatuses for their roles in public services. The collection of the qualitative data fits into questionnaire and interview. Results point to a finding that the supervisory roles of Ombudsman of the public services in regional government agencies manifest in external supervisions. Ombudsman subjects an external supervision to a reported agency based on the initial report by citizens or initiative measure by Ombudsman itself. The process by which external supervision is carried out includes filing a report, report selection and report follow-ups.