An Empirical Study of Users’ Perspectives on E-Learning Platforms

Abstract

The rise of e-learning gained significant traction during the COVID-19 pandemic, with many institutions relying heavily on platforms like Edx, Coursera, Udemy, Swayam, Webex, Zoom, and Google Meet to facilitate education. This study aims to gauge learners' perceptions of e-learning across five dimensions: Usefulness, Ease-of-Use, Self-Efficacy, Attitude, and Intention to Use, particularly focusing on the capital city of Telangana, Hyderabad. Additionally, the study examines learners' awareness of e-learning platforms alongside these variables. The hypothesis posits that there is no significant correlation between users' perceptions and aspects of electronic learning. Conducted as a descriptive study using primary and secondary data sources, the research involved 121 learners surveyed through structured questionnaires, interviews (including telephone and email), and the review of thirty research articles to construct a theoretical framework. Convenience non-random sampling was employed to collect responses, with descriptive statistics and t-tests utilized for data analysis. The majority of respondents expressed favorable views, finding e-learning platforms useful, easy to use, and conducive to improving self-efficacy. Additionally, they exhibited positive attitudes and high intentions towards adopting e-learning approaches and platforms.