The Effect of Organizational Commitment, Perceived Organizational Support on Millennial Employee Performance through Employee Engagement as an Intervening Variable (Case Study of the Pandemic Era at PT Bank DKI City Hall Cluster, Central Jakarta)

Abstract

During the Covid-19 Pandemic, improving employee performance for companies engaged in the banking industry is
very necessary to maintain the sustainability of the company. This research aimed to analyze the influence of organizational
commitment, perceived organizational support of the millennial employee performance through employee engagement as an
intervening variable. This research used quantitative methods with a causal study approach. The results of the research showed
that organizational commitment affects perceived organizational support, employee engagement, and employee performance.
Organizational support has an effect on employee engagement and employee performance. Employee engagement has an
effect on organizational performance. PT Bank DKI City Hall cluster can improve employee performance by evaluating the level
of employee participation and providing rewards for this participation to increase organizational commitment, provide clear
directions or strategies, hold regular meetings, receive input and complaints, also provide support to increase perceptions of
support organization, and increase the company's concern for its employees, and conduct promotional programs to increase
employee engagement.